鶹ƵAV

Losing a loved one

Updated: 10 April 2024

We’re sorry for your loss. When you've lost someone, speaking to providers about closing accounts will be the last thing you'll want to do. We're here to help at this difficult time.

Get in touch

When you're ready, you can email us at DataProtection.Officer@bbc.co.uk or you can write to us at:

鶹ƵAV Data Protection Officer, C/o DPO Team, Floor 6 C, London Broadcasting House, London, W1A 1AA

If you can’t make your request in writing because of a disability, please leave us a message on 020 8008 2882 and a member of the team will get in touch with you.

What to expect

When you do contact us we’ll ask you for details about the person that’s died such as their name and email address so that we can locate and close their 鶹ƵAV account. We will also ask about your relationship to them. We won't need the death certificate.

If you have any questions, you may want to make a list and we'll do our best to answer them all.

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